Frequently Asked Questions

Products

What if I have food allergies?

Our products are not prepared in an allergen-free environment. If you have any allergies or dietary restrictions, please let us know when placing your order or through our contact form.

Do you do custom orders?

Yes, we do. For custom boxes or special requests, please visit our contact page and submit your inquiry.

How long after I receive my box should it be consumed?

We recommend enjoying your box within 2 days if refrigerated, or within 4 hours if left at room temperature.

Ordering

How do I place an order?

Orders can be placed through our website.

How much notice is required to receive a box?

We typically require 48 hours’ notice. However, we may be able to accommodate shorter timelines—please contact us to inquire.

What if I need an order sooner than 48 hours?

Please fill out our contact form and we will do our best to accommodate your request.

Do you offer same-day orders?

Yes! Visit us in-store and we will curate a box for you on the spot based on your preferences. Please note: these are made fresh to order and not pre-made.

How should I store my box before serving?

Keep your box refrigerated until about 30–45 minutes before serving to allow cheeses and items to come to optimal temperature.

Do you offer catering?

Yes, we offer catering for events of all sizes, including drop-off, setup, and full-service options. Please visit our catering page to learn more.

Do you offer corporate or large group orders?

Yes, we specialize in corporate gifting and large orders. Please contact us for more details. Please visit our catering page for more details.

Pickup & Delivery

Can I pick up my order?

Yes! Pickup is available anytime during our shop hours.

Where are you located for pickup?

We are located at 6049 Saint Albans Street (Richmond Yard), Halifax, Nova Scotia.

Do you offer delivery?

For delivery, we encourage placing your order through Uber Eats for the most efficient service.

What if Uber Eats doesn’t work for me?

If Uber Eats isn’t suitable for your order, please contact us directly and we’ll do our best to find an alternative solution.